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Online Help & FAQ

Need assistance? We strive to offer the best service on the Net, and with this in mind you will find answers to some of our most Frequently Asked Questions (FAQs) below.

General FAQ's

Information on Pos Laju deliveries

Certain items may be shipped via Pos Laju if the supersaver delivery option is selected. It will be highlighted at the time of checkout if the order will be shipped using Pos Laju. If the Pos Laju delivery is not delivered it can take up to 15 working days to resolve the delivery dispute. If you require the item to be shipped with SkyNet a different delivery option will need to be selected.

I need to return an item, how do I do this?

Returning an item to is a simple process. Simply log into Your Account and follow the on screen instructions.

How long will it take for my return to be processed?

Our aim is to process your return on the same day we receive the item in our warehouse The maximum length of time it may take will be 7 working days or depends on vendor. You will receive confirmation emails when your Return has been processed.

I have tried to raise a return request but your system tells me that I have to call someone else. Why is this?

In certain cases, manufacturers provide support direct to customers. They do this for many reasons, the main one being to ensure that customers receive the best possible support on their products. If we refer you to a manufacturer your Return will invariably be dealt with a lot quicker.

How long will my security checks take?

The security checks will be completed before the delivery date you have selected. You may notice your order status as "security checks" up to the day before the delivery date - this is normal and thanks to our advanced logistics system is nothing to be concerned with. We make every effort to meet the delivery date.

Why does my first order have to be delivered to my Credit card billing address?

By delivering your first order to your billing address it enables us to complete the final stages of our security checks and also helps us offer you the service of delivering any subsequent orders to the address of your choice (within Malaysia).

My order is due for delivery today what time will it be delivered?

Your order will be delivered between the hours of 9am and 5.30pm, unless a delivery time was selected at the time of checkout.

What happens to my order if I am not in when the courier attempts to deliver it?

If you are not in when our courier attempts delivery they will leave a calling card which will provide you with a direct contact number for your local depot. You then simply call them to arrange an alternative delivery date or to collect the parcel directly from your local depot, which they will be more than happy to help you with.

Why can't I log into my account?

If you are experiencing problems logging into your account first check that the email address, and password you are using. You may also find it useful to refer to the information included in the "Welcome to" email you received when you registered with If you have forgotten your password click here to be reminded.

What does 'Grade A' mean?

Grade A Goods are "Factory Reconditioned" to the Manufacturers original specification. All goods supplied are 30 day high street store (30 days) returned products. With grade A stock there is always a chance that there may be a minor cosmetic mark, Considering the price however these are considered to be very minor and will not affect performance of the product.

Why our Customer Support Team are unable to release information to non-account holders

As a commitment to our customers we ensure that your details are kept secure. We will only release information regarding an account to the account holder. When account information is requested we take each customer through a thorough security check.

Why can I not amend my order if I have placed it via Pay Pal or WorldPay?

We are unable to make any amendments to the order (other than cancellations) due to our internal security policy. In addition to our policy Pay Pal and WorldPay provide us with enough money to fulfill your initial order therefore no further payment can be taken for additional items or shipping costs.